As clients, you can utilize this online platform to submit support tickets and notify us of any existing or ongoing issues related to your overall infrastructure, network, or myriad of devices.
Our first-line support team will promptly address all support tickets, striving to swiftly resolve the issue through our remote telephone or 'take control' support service. We have found that 90% of support issues can be successfully resolved at this initial stage.
Should you encounter more intricate issues, they will be elevated to our 2nd or even 3rd line support teams, where one of our highly skilled technical engineers will handle the resolution. Regardless of the size or complexity of your support issue, we are committed to providing regular updates at every stage of the process.